General

What is the difference between personal and professional license?

The personal license is restricted to non-commercial use only. If you use the software for commercial use you must order a professional license. The professional license activates additional functionality and includes free support. See product description for more details regarding enhanced functions.

I can not activate my license on a 64-bit system, what could be the reason?

This is a problem dedicated to older version of our software. Please update your software to the latest version.

How can I obtain a license for offered products?

Several software partners allows to obtain a license from their webshop. It is also possible to order a license directly via contact form.

How can I obtain product support?

Please fully understand that we only support licensed products. If you have sold a professional license use the contact form to send us an incident request. We will normally respond within 2 days on any request.

XI!CRMTools

What database systems are supported?

All database systems using an ODBC connector.

What is the purpose of the GDIOpt module and which GDI applications are supported?

This module fixes rounding differences within STD files or post it to an specific account. It supports all GDI applications using the STD file format.

XI!NIS

Is it allowed to alter the text fields and icons of the runtime to implement my own branding?

Yes but you need a professional license.

XI!Swatch

Is a central configuration possible?

You can preconfigure the application by using policies. Each parameter is explained within the manual included in the professional edition.

Why is it not possible to assign drive letters to specific drives?

Please ensure that a drive is not already assigned to a drive letter. There is also a Windows® limitation which doesn't permit different users for the same connection target.

What does the option "server command" do?

This option allow to execute NAS commands, e.g. shutdown of NAS server.